ServiceNow Names Company Computer software Veteran John Ball to Guide Shopper Workflow Business

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ServiceNow (NYSE: NOW),the main digital workflow organization that makes operate, get the job done improved for persons, declared today that enterprise computer software veteran John Ball will lead its Buyer Workflow company unit, whose products and solutions enable organizations to generate seamless purchaser experiences and generate intense buyer loyalty.

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Ball has extra than 25 decades of knowledge building business software program goods in increasing markets, with considerable experience in buyer self-company applications and synthetic intelligence. Most not long ago, he served as the government vice president and common supervisor of Salesforce’s Einstein AI platform and programs merchandise. As senior vice president and general supervisor of ServiceNow’s speediest growing business enterprise unit, Ball will oversee the strategic way of its Buyer Workflow organization and the improvement of its buyer and area provider management methods. He will report to Chirantan “CJ” Desai, main products officer of ServiceNow.

“John’s experience producing consumer-going through program products combined with his entrepreneurial spirit make him the excellent leader to just take our Client Workflow small business to the subsequent stage,” Desai explained. “As just one of the only organizations that can supply an stop-to-conclude client knowledge, we are properly-positioned to win in the vital buyer services market place. ServiceNow delivers omnichannel buyer engagements, though uniting the front, center, and back again business office, to enable teams take care of problems more rapidly, and generate excellent encounters. We have a huge chance in Consumer Services Management and Field Provider Administration, and John has a phenomenal background to lead this group.”

Additional than 1,000 clients use the ServiceNow CSM option, together with Vodafone, which saw a 25-place improve in consumer satisfaction and 45 {594642d1729eefacbe01523246fdff87baa9cdc76481f6fb5d6b6e738fedd066} boost in efficiency. Other field leaders, which include Disney+ and Zoom, are making use of ServiceNow Consumer Workflows to travel customer fulfillment and loyalty.

“I am enthusiastic to be a part of Services Now and guide the Purchaser Workflow workforce because of the incredible prospect just before us,” explained Ball. “The no nonsense, ‘get it done’ crew and firm lifestyle at Assistance Now appeals to my engineering roots. While the market has manufactured wonderful development in shopper support, we can do improved. We all practical experience buyer services in our everyday life, and we all know that it can and ought to be superior. The Now System has what it normally takes to energy this transformation and deliver massively better shopper activities and provider efficiencies. The require has by no means been higher, with every company striving to get closer to customers, go immediate to consumers and provide far better ordeals.”

Ball retains M.S. levels in electrical engineering from Georgia Tech and École Supérieure d’Électricité (Supelec), as very well as a B.S. in electrical engineering from Rose-Hulman Institute of Engineering.

About ServiceNow

ServiceNow (NYSE: NOW) is generating the earth of function, operate better for persons. Our cloud‘based system and alternatives supply electronic workflows that make good activities and unlock productiveness for workers and the business. For a lot more details, take a look at:

© 2020 ServiceNow, Inc. All legal rights reserved. ServiceNow, the ServiceNow brand, Now, and other ServiceNow marks are logos and/or registered logos of ServiceNow, Inc. in the United States and/or other nations. Other organization names, product or service names, and logos may be emblems of the respective corporations with which they are affiliated.

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Jim Brady

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